Support

Video tutorials and documentation have been created for both individual users and facilitators/administrators to show how to effectively use and navigate eTrac® and Moodle:


Support for Individual Users (Video Series)


Support for Facilitators/Administrators (Video Series)


Documentation (Word Documents)


System Requirements

eTrac® can be used by both Windows and Mac OS users that meet basic system requirements.

For Windows Users:

  • Flash Player version 11 or above*
  • 2.33GHz or faster x86-compatible processor, or Intel® Atom 1.6GHz or faster processor for netbooks
  • Microsoft® Windows® XP (32 bit), Windows Server 2008 (32 bit), Windows Vista® (32 bit), Windows 7 (32 bit and 64 bit), Windows 8 (32 bit and 64 bit), or Windows Server 2012 (64 bit)
  • 512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory

For Mac OS Users:

  • Flash Player Version 11 or above*
  • Intel Core Duo 1.83GHz or faster processor
  • Mac OS X v10.6, v10.7, or v10.8
  • 512MB of RAM; 128MB of graphics memory

Required Internet Access: **

  • Minimum downloadable speed of 1 mbps (test your internet access at http://speedtest.comcast.net/)
  • Windows Browser: Internet Explorer 7.0 or later, Mozilla Firefox 17 or later, Google Chrome, Safari 5.0 or later, or Opera 11
  • Mac Browser: Safari 5.0 or later, Mozilla Firefox 17, Google Chrome, or Opera 11

* Not required for the text-based version or the downloadable version of eTrac®.

** Not required for the downloadable version of eTrac®.